1. Information We Collect

Vision 24 may collect the following types of information:

a. Personal Information

• Name
  
• Email address
  
• Phone number
  
• Company name
  
• Service inquiry details

This information is collected when you submit forms, request services, or communicate with us.

b. Security and Monitoring Data

Depending on the services provided, we may collect:

• Video footage from monitored locations
  
• Access control records
  
• License plate recognition data
  
• Incident and audit logs
  
• System activity and alert records

This data is collected solely for security monitoring and operational purposes.

c. Website Usage Information

• IP address
  
• Browser type
  
• Device information
  
• Pages visited and interaction data

This information helps us improve website performance and user experience.

2. How We Use Information

Vision 24 uses collected information to:

• Provide and manage security monitoring services
  
• Respond to inquiries and service requests
  
• Monitor, log, and report security events
  
• Improve system performance and service quality
  
• Maintain records for compliance and operational review
  
• Communicate important service updates

We do not sell or rent personal or monitoring data to third parties.

3. Legal Basis and Consent

By using Vision 24’s website or services, you consent to the collection and use of information as described in this Privacy Policy.

Clients are responsible for obtaining any required consent from occupants, visitors, or employees in monitored locations, as required by applicable privacy laws.

4. Data Storage and Security

Vision 24 implements reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, misuse, loss, or disclosure.

• Access to monitoring data is restricted to authorized users
  
• Systems are protected through secure infrastructure and controls
  
• Data is stored only for the duration necessary for operational and legal purposes

Despite best efforts, no system can guarantee absolute security.

5. Data Retention

Information is retained only as long as necessary to:

• Fulfill service obligations
  
• Meet legal and regulatory requirements
  
• Support investigations or audits

Retention periods may vary based on service agreements.

6. Sharing of Information

Vision 24 may share information only when necessary:

• With authorized clients or system users
  
• To comply with legal obligations or lawful requests
  
• With trusted service providers under confidentiality agreements

We do not share data for marketing or unrelated purposes.

7. Video Surveillance and Monitoring Disclaimer

Vision 24 provides security monitoring technology and does not control how clients use surveillance systems. Clients are responsible for:

• Proper signage and notification
  
• Compliance with local, provincial, and federal privacy laws
  
• Lawful use of recorded data

Vision 24 is not responsible for misuse of monitoring systems by clients.

8. Your Rights

You may request:

• Access to your personal information
  
• Correction of inaccurate data
  
• Information about how your data is used

Requests can be made by contacting us at info@vision21.ca.

9. Cookies and Tracking Technologies

Vision 24 may use cookies or similar technologies to improve website functionality and analytics. Cookies do not collect sensitive personal information. You may adjust browser settings to disable cookies if desired.

10. Changes to This Privacy Policy

Vision 24 may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services indicates acceptance of the revised policy.

11. Contact Information

If you have questions or concerns about this Privacy Policy or data practices, please contact:

Address:  2980 Drew Road, Suite 244, Mississauga, ON, L4T 0A7
Email: info@vision24.ca

Phone: 905 226 1770