1. SMS Opt-In Consent

By providing your mobile phone number and opting in, you consent to receive SMS messages from Vision 24. These messages may include:

• Service updates
  
• Security alerts and notifications
  
• Appointment confirmations
  
• Account or system-related messages
  
• Customer support communications

   

SMS consent is collected through:

• Website forms
  
• Service inquiries
  
• Customer onboarding or service agreements
  
• Direct request or written consent

   

Message frequency may vary depending on services used.

2. No Marketing Abuse

Vision 24 does not send unsolicited or excessive marketing messages.

SMS communications are intended primarily for service-related and operational purposes.

Your phone number will not be sold or shared with third parties for marketing.

3. SMS Opt-Out Instructions

You may opt out of SMS communications at any time.

To opt out:

• Reply STOP to any SMS message from Vision 24

   

Once you opt out, you will no longer receive SMS messages unless you re-subscribe.

You may still receive essential service communications through other channels such as email.

4. Re-Opt-In

If you previously opted out and wish to receive SMS messages again, you may re-opt-in by:

• Contacting Vision 24 directly
  
• Submitting a new consent request
  
• Replying as instructed if re-subscription is offered

   

5. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Vision 24 is not responsible for carrier charges.

6. Delivery Disclaimer

SMS delivery may be delayed or unavailable due to:

• Mobile carrier issues
  
• Network interruptions
  
• Device limitations

  Vision 24 is not liable for delayed or undelivered messages.

7. Support and Help

For help with SMS communications:

• Reply HELP to any Vision 24 message
  
• Or email us at info@vision24.ca

8. Privacy and Data Protection

Your phone number is handled in accordance with our:

• Privacy Policy
  
• Data Protection Policy

  SMS data is used only for authorized communications.

9. Policy Updates

Vision 24 may update this SMS Opt-In & Opt-Out Policy at any time. Updates will be posted on our website.